Privacy Policy

At Mainline Fire Protection, we are committed to safeguarding the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, and protect the information you provide to us. By engaging our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

Name, address, and contact details (email, phone number)
Service-related information, including appointment details and service history
Payment information, if applicable

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our fire protection services
To communicate with you regarding appointments, services, and follow-ups
To improve our services based on feedback and service history
To comply with legal and regulatory requirements

3. SMS Correspondence

SMS communication is available as an opt-in service:

By opting in, you agree to receive SMS notifications related to our services, including reminders, confirmations, and service updates.
Standard carrier rates and fees may apply to SMS correspondence, depending on your mobile service provider.
You may opt out of SMS communications at any time by replying “STOP” or contacting us directly.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Newsletter

Our email newsletter is a voluntary, opt-in service:

By subscribing, you consent to receive our periodic email newsletter, which may include contests, fire safety information, customer appreciation messages, and company updates.
You can unsubscribe from the newsletter at any time by clicking the “Unsubscribe” link provided in each email or by contacting us directly.
We do not share, sell, or disclose your email or any content shared through our newsletter with third parties.

5. No Sharing or Selling of Personal Information

Mainline Fire Protection does not sell, rent, trade, or share your personal information with third parties for marketing purposes. Your information is used strictly for business-related services and is only shared with third parties when necessary to complete a service (e.g., scheduling tools) or to comply with the law.

6. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage, encryption where applicable, and strict access controls.

7. Your Rights and Choices

You have the right to:

Access and correct your personal information
Request the deletion of your personal information, subject to legal obligations
Opt-out of non-essential communications at any time

8. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small data files that remember your preferences and help us improve our website. You can disable cookies through your browser settings if preferred.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with a revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us at:

Email: support@mainlinefire.com
 Phone: (416)-305-0704
Address: 411 Bradwick Drive Unit 12. Concord, ON, L4K 2P4

We value your trust and are committed to protecting your privacy.